Frequently Asked Questions

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excellent service on every order

Free Shipping On All Orders

US-Based Customer Support

Great Prices On All Products

Our average ETA is currently 5-8 business days, however shipping carriers are experiencing capacity issues from extremely high demand + COVID-19 impact, and in some cases deliveries may be delayed. Fedex and UPS are currently behind on their fulfillment guarantees. Customers are currently experiencing delays on delivery times and tracking updates. In some cases, customers will not receive their first shipping update until the package arrives at the final destination. We apologize for any inconvenience and are doing everything in our power to make sure your order arrives as quickly as possible.

You can check the status of your delivery anytime by entering the tracking number emailed to you after placing your order here.
To change or cancel an order that has already been processed, please contact our Customer Service department for assistance.

Shipping carriers are experiencing surge demand in the US due to high demand and COVID-19 and we have seen an increase in tracking scan issues, where shipments are picked up from warehouses by the shipping carrier, but tracking labels are not correctly scanned upon pickup by the carrier. Our shipping carriers are working to eliminate tracking issues and delivery delays.

Fedex, UPS, and USPS.

We do not offer expedited shipping options at this time.

We only ship to physical addresses within the 48 contiguous United States. We do not ship to Alaska, Hawaii, APO/FPO addresses, or US Protectorates. We do not ship outside the United States at this time.

We only deliver to verified physical addresses. We do not deliver to PO Boxes.

You have 30 days to return an item to us in its original condition. Any modifications or alterations to the product will void the original warranty.

If cancelled on the same day you will not be charged for any processing fees. However, if you cancel your order at any point after the same day period, do not accept your cancelled package from FedEx (sometimes RTS requests fail), as you will also be responsible for returning the package. Please contact Customer Service for more details.

Some items, depending on value, shipping issues, or size are shipped with Signature Required (Direct Signature Required). Someone from the household will need to sign for these items. These items can also be picked up and signed for at the local FedEx location, if you contact them and arrange for this. Opening a FedEx Delivery Manager account will offer more options if your order is shipped via FedEx. When you have received tracking after your order has shipped, you can look up the tracking and see if it says Signature Required to make arrangements for someone to be at the address to sign for it.

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